Frequently Asked Questions
Everything you need to know about our fine jewelry and services.
How do I determine my correct ring size?
We offer a complimentary printable ring sizer on our website. Alternatively, you can visit any local jeweler to be measured, or contact our customer service team to request a physical ring sizer sent to your home.
Are your diamonds ethically sourced?
Yes, all our diamonds are sourced from conflict-free suppliers who adhere to the Kimberley Process. We are committed to ethical sourcing and transparency in our supply chain.
What is your return policy for engagement rings?
We offer a 30-day money-back guarantee on all standard items. The piece must be in its original, unworn condition and accompanied by all original certification and packaging.
Do you provide jewelry appraisals for insurance purposes?
Every purchase over $500 includes a complimentary valuation certificate and an independent grading report (GIA or IGI) to ensure you can easily insure your investment.
How long does shipping take for custom orders?
Custom-designed pieces typically take 3-4 weeks to craft. Once completed, they are shipped via insured overnight delivery to ensure they arrive safely at your door.
Can I have my jewelry engraved?
Yes, we offer professional engraving services for most rings and pendants. You can select your font and message during the checkout process for a personalized touch.